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SERVICE EXECELLENCE FOR FRONTLINER

 PROGRAM OVERVIEW

These days, there are some factors that influence someone to choose or buy a product/services. Make clients satisfied is not enough, we should make the loyal with us, since there are lots of new competitor that wait patiently and will take over your clients. That’s why front liner nowadays should have an excellence service skill, not just ‘doing’ but doing it with heart which will resulting in customer satisfaction & customer loyalty that will create customer loyalty & creating positive ‘word of mouth’ By joining this course, participants will learn details about Service Excellence.

From how to know what is the real expectations from clients until how to deliver excellence services. From technical until how to create willingness to do service excellence, start from the heart.

PROGRAM OUTLINE

  • How to Create Trust & Build Rapport with Clients, Professionally
  • Effective Communication for Excellence Service
  • Effective Listening to get Valuable Data
  • Telephone Courtesy
  • How to Handle Direct & Indirect Complaints

TARGET PARTICIPANTS

  • Sales / Account Executive
  • Customer Relation
  • Everyone Who Face Customers in Daily Basis

Upcoming Events

  1. FACILITATION SKILL

    September 27 - September 28
  2. LEADER THAT DELIVERS RESULT

    October 17 - October 18
  3. SERVICE EXECELLENCE FOR FRONTLINER

    October 25 - October 26

REGISTRATION

TERMS & CONDITION

• Pembayaran 100% wajib dilakukan maximal H-3 sebelum kegiatan berlangsung
• Pembatalan harus disampaikan H-3 sebelum kegiatan
berlangsung, pembatalan yang dilakukan sehari sebelumnya
dikenakan potongan sebesar 100% (non-refundable)
• Penggantian peserta dapat dilakukan setiap saat sebelum
kegiatan berlangsung
• Biaya dapat dialihkan ke topik pelatihan lainnya atau
topik yang sama pada jadwal berikutnya sebelum tanggal pelaksanaan
• Bila pelaksanaan dibatalkan oleh TRrecPro, maka biaya
akan dikembalikan seluruhnya (100% dari yang telah
diterima oleh pihak TRrecPro)
• Pengembalian biaya akan diproses paling lambat 30 hari
kerja setelah tanggal pelaksanaan

PAYMENT METHOD

Bank Transfer to :
Bank Name : BCA KCP Villa Melati Mas
Account No : BCA 6050 337 080
Account Name : PT. TrecPro Multi Indonesia
*please email the payment information to : sales02@trrecpro.co.id